Help & FAQ

At Richpack, we offer a wide variety of packaging solutions to meet your needs. Our products range from jewelry packaging, cosmetic packaging to apparel packaging, including jewelry boxes, display stands, pouches, paper bags, and other packaging accessories.

Of course! At Richpack, we specialize in custom packaging solutions tailored to your specific needs. You can choose from a variety of materials, colors, and designs to create packaging that reflects your brand’s identity. Our team will work closely with you throughout the process to ensure your vision is brought to life, providing a unique and personalized packaging solution.

Our current production times typically range from an estimated average of 10 to 30 business days, contingent upon factors such as packaging type, order size, and the time of the year. It’s important to note that greater customization and the inclusion of additional processes in your custom packaging generally result in slightly longer production duration. Please be aware that all dates provided are estimates and not guaranteed.

Absolutely! We are committed to sustainability and offer a range of eco-friendly packaging options. Our eco-friendly products are made from recycled materials, biodegradable plastics, and other sustainable resources. These options help reduce environmental impact while maintaining the high quality and aesthetic appeal of our packaging solutions. Explore Our Eco Choices now!

Absolutely, we offer global shipping services. Delivery times may vary depending on your country and region. If you’d like a personalized shipping estimate or have any further questions, please don’t hesitate to contact us. We’re here to assist you.

We make it easy for you to request a quote for any of the packaging products listed on our website. After we have received your message or email, our staffs will review your request and provide a quote within 1-2 business days.

To place an order for custom packaging, you may need to fill out the quote form and provide design files and other specifications, as well as details on the quantity and delivery location.

Sample costs range from $60 to $100 for 1 to 3 items, including logo imprinting and shipping fees. For 3 to 7 items, the cost is between $100 and $200, also inclusive of logo and shipping. If you have a DHL or FedEx account, we can waive the sample fee. For existing clients, there’s no sample charge, although the account will be shipped collect. Prospective clients, upon company review and deemed to have VIP potential, will have both the sample fee and shipping costs waived. Should you have any more queries or are ready to proceed, feel free to get in touch with us. We’re here to guide you through the process.

Currently we offer a wide selection of jewelry packaging options, including jewelry boxes, pouches, display stands, etc. Additionally, we also provide other packaging like cosmetic / perfume packaging, paper packaging, display cards and gift bags, and jewelry packaging sets. Specific products can be viewed on our product page.

The materials used in custom boxes or bags will depend on the specific products. We also offer eco-friendly or sustainable packaging options, such as biodegradable or compostable materials.

Of course! We are glad to help you create or refine your product designs. We offer some design services include graphic design, product engineering, and prototyping. You can get more detailed customization information on the service page of our website.

We offer samples of products that requiring a fee, depending on the product type.

Of course! We offer customization options for your products, allowing you to tailor your orders to your specific needs. These options may include customization of size, shape, material, color, and printing.

You can send us your requirements or some pictures of your design via email xx. And our professional designer can create a box to your satisfaction.

Our customization options include size, shape, material, color, and printing. We also offer additional customization options, such as special finishes, lamination and coating.

Yes! We are happy to accommodate any changes to the dimensions of your order prior to payment. To request changes, simply contact us via email at xxxx. However, once your order has entered production, we are unable to accept any further changes or modifications.

Yes. We provide color-matching services to ensure that custom designs are printed in specific colors.

We will offer proofs or samples for approval before the final production.

We accept T/T, L/C at sight, PayPal, and D/P.

Products with logo print, custom-made products, and products that in any other way have been processed cannot be returned or exchanged.

If the product is damaged or defective, contact us as soon as possible to report the issue. If the damage is due to external forces of transportation or quality problems, we will provide instructions on how to return the product and refund.

Yes, if you request an invoice with specific information or formatting, as long as the requested changes are reasonable. It can be accommodated within our invoicing system.

Yes!! We offer worldwide shipping!

The time it takes to receive an order once it has shipped will depend on the shipping option selected, the destination of the package, and any customs or import processes required.

Yes. We will provide a tracking number or link to track the shipment of your order. You can contact us to check the status of the delivery or check yourselves on the specific express official website.

If your shipment is lost or damaged in transit, you should contact us as soon as possible to report the issue. We are able to assist you in filing a claim with the shipping carrier or taking other solutions to resolve the issue.

Of course! We offer eco-friendly or sustainable material options for your products.

We adhere to common certification — Forest Stewardship Council (FSC).

We publish recycling information on how to recycle or repurpose the materials.

Our opening hours: Monday-Friday: 9:00 -18:00 (CST).

Please let us help! Our sales reps will gladly assist you with any inquiry you might have. Tel:  86-591-83059011 Email: sales@richpkg.com