Due to the unique nature of printing and personalization orders, these orders cannot be returned once completed. Custom orders include any form of personalization, unique displays or specially requested items. Please double check your requirements before placing an order to ensure all details are accurate.
We manufacture your boxes from scratch for custom orders, so we do not accept refunds once the order has shipped. We take strict quality control measures of 100% QC team inspection during the manufacturing process. And every order is triple checked against our system during the preparation stage. Please double check and confirm your purchase information before submitting your order, as we will ship your order exactly as you requested.
To ensure your order is processed correctly, we verify all details before production and shipment. It is crucial to review and confirm all order details before submission to avoid any discrepancies and to ensure we meet your needs accurately.
Custom items cannot be returned unless they are defective or damaged upon arrival. If you receive a defective or incorrect custom order, please notify us immediately.
Refunds for custom orders are only available for defective or damaged items and are subject to review.
Exchanges are generally not permitted for custom items unless there is an error on our part.
If you receive a damaged or defective item, please contact us immediately upon receipt. Due to the customized nature of our products, each case will be evaluated individually to determine the best resolution. We will investigate the issue and work with you to address the problem based on the specifics of the situation. All decisions will be based on the facts and evidence provided.
If you have an after-sale need to complain or deal with, please click here to make your claim. We will deal with and follow up in a timely manner. Thank you for choosing Richpack. We value your business and are committed to providing you with high-quality products and services.
